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Your Privacy Matters at free spins

At free spins, we take the handling of your personal data seriously — this policy sets out exactly what we collect, why we collect it, and how we…

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your personal data is handled, want to update your details, or wish to submit a data access request, our support team is available around the clock. Reach us through any of the channels below and we will respond within one business day. Our team in Kuala Lumpur handles all privacy-related correspondence with care and with reference to this policy.

Team online

Live Chat

Start a live chat session directly on freespins.my for the quickest response to any privacy or data-handling question you have about your account.

Email Support

Send a detailed data request or privacy concern to our dedicated support email. We aim to acknowledge all emails within one business day and resolve within three.

Help Centre

Visit the Help Centre on freespins.my to find answers to common privacy questions, including how to download your data or update your contact details.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use industry-standard encryption across freespins.my to protect the data you share with us.

Encrypted Storage

All personal data stored on our servers is protected with AES-256 encryption.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages on freespins.my are used.

Third-Party Sharing

We share your data only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX, and only to…

Data Retention

We keep your account data for as long as your account remains open.

Access Requests

You have the right to request a copy of all personal data we hold about you.

Policy Updates

When we update this privacy policy, we post a notice on freespins.my and send an alert to your registered email.

Common Questions About Your Privacy

The following questions cover the data rights, cookie practices and contact procedures that matter most to you as a free spins account holder. If your question is not answered here, reach out to our support team directly through live chat or email.

We collect your name, email address, phone number and payment details you provide during registration. We also log device identifiers and session data automatically to secure your account and detect any unauthorised access attempts.

We share data only with the payment processors you choose — Touch 'n Go, GrabPay, Boost dan FPX — and only to complete your transaction. We do not sell or share your data with advertisers or unrelated third parties.

Your data is retained while your account is active. After account closure, we delete or anonymise your personal data within 90 days, unless Malaysian law requires us to retain certain records for a longer specified period.

Contact our support team via live chat or email with your account details and request type. We will verify your identity and deliver a structured export of your personal data to your registered email address within seven days.

Yes. Submit a deletion request through our support channels. We will process it within 90 days of account closure, except where specific data must be kept to comply with applicable Malaysian legal or regulatory obligations.

We use session cookies to maintain your login and analytics cookies to understand page performance. No cookies are used to build advertising profiles. You can adjust or block cookies through your browser settings without losing core account functionality.

We post an update notice on freespins.my and send an alert to your registered email address whenever we make material changes to this policy. We recommend checking this page periodically to stay current with our data practices.